Internal communications consulting based in Sydney
Internal communication that works
Swamped by drafts, deadlines and Teams pings? Let me shoulder some of the chaos and take a few things off your to-do list.
If you’re looking for any of this, I’m right here for it:
Strategic planning and audits
Internal comms strategy, audits and planning to get your foundation right
Content that connects
Employee communications, leadership messages and project content that gets read and acted on
Ongoing support
Embedded support for your team when you need extra hands or fresh perspective
Effective internal comms connects the dots across strategy, projects, teams and messaging.
Is this you?
You’re a communications, change, project or HR lead buried in drafts, rewrites and approvals
You’re managing BAU, leadership messaging or engagement updates
You want clarity, not chaos. Less noise, more impact.
Meanwhile, your inbox is holding out for a hero.
You’ve probably got the skills in-house to do it all yourself. But at what cost? You know your time and headspace is better spent on strategy, planning and stakeholder management.
I jump in as a trusted extension of your team, whether you need fresh eyes mid-project or support across a full project rollout. I slice the fat (corporate jargon), sharpen your messaging and craft human comms that land.
Trusted By
Why it matters
There’s a direct correlation between employee engagement, retention and effective internal communication.
Only 23%
of Australian and New Zealand employees are engaged, 65% are not engaged and 12% are actively disengaged (Gallup, 2025)
27%
of leaders think their staff are entirely aligned with business goals, but only 9% of employees agree (Axios HQ, 2025)
61%
of employees considering leaving their jobs cite poor internal communication as a top reason for their potential departure (USC Annenberg & Staffbase, 2024)
Clear, compelling content that resonated with our people
We brought Carla on to shape the narrative and content for our internal transformation program. Her fresh, external perspective and strategic storytelling helped us craft clear, compelling content that resonated with our people. I particularly valued Carla’s open, collaborative approach and unwavering professionalism. Carla delivered on time and made the whole process seamless. I wouldn’t hesitate to partner with her again.
Steph Baranello, Readiness and Implementation Manager, Greater Western Water
How I work (fast, with little handholding)
My process is low-lift and designed for speed. I’m here to make your life easier, not more complicated. While every project and the outputs are different, here’s a rough guideline to how we might work together.
One-hour kick-off and asset sweep
I’m the safe pair of hands who gets your tone, your politics and your people – fast.
Message architecture, strategy and planning
I’m working out the who, what, where, why and how. Who are your audience? What do you want them to know? Where do they hang out? Why should they care about what you’re doing? How do you want them to respond? My sleeves are rolled up as I dig in and shape the strategy.
Not sure if your internal comms hit the mark? This audit checklist will help you work it out.
First draft through to final
Once the strategic thought is done, the content comes easy. I dig deep into the detail and carefully craft material your audience will notice. My fresh set of eyes means a quick death to acronyms, project lingo and corporate jargon. Together we walk through stakeholder reviews and iterations until it’s polished and ready for rollout.
Need someone mid-project?
Yes, I do that too. When your team is fighting a losing battle against the to-do lists, I jump in and get things ticked off.
As your invisible secret weapon, I make it happen behind the scenes.
I’m known for delivering on time, on tone, on brief.
What you get (clear deliverables, scoped to you)
While the deliverables depend on the project, these are the things my clients tend to walk away with when they work with me:
Strategic docs
Internal comms audits, communication plans, channel maps, message frameworks
Campaign Packs
Intranet articles, emails, newsletters, presentations, posts, leader scripts, talking points, FAQs, events, communication workshops
Policy Rewrites
Plain language updates with legal-friendly workflows (more on that here)
Since I started working with Carla, we’ve achieved remarkable and transformative changes in GPG Australia’s company culture, team engagement and overall internal communications.
She is exceptionally professional, proactive, strategic and practical, always bringing fresh ideas and creativity, along with both vision and hands-on support to everything she does.
I love how she works — flexible, dynamic, friendly, modern, and approachable — making collaboration truly enjoyable.
Together, we’ve made an excellent match in bringing the GPG Australia internal communications plan to life and in defining clear strategic action lines for next year. Our initiatives have resonated strongly with employees, received consistently positive feedback from all local managers, and delivered impressive results and metrics so far.
Carla is truly outstanding, inspiring, and a joy to work with. I can wholeheartedly recommend her — her expertise, energy, creativity, and dedication make a real difference.
Denise Jacob Peteria, Communications Specialist, Global Power Generation (GPG) Australia
Working with Carla was fun, interactive, engaging and enriching.
We chose to work with Carla because of her professionalism and the tailored approach she presented. She is not only an outstanding communicator but also a great listener, as she could identify the key pain points we needed to work on and created a fantastic, custom-made workshop for the Enterprise Ways of Working Team at CBA.
Working with Carla was fun, interactive, engaging and enriching. She left us with great content to uplift our capabilities, but also with great questions to reflect and improve upon.
Florencia Urban, Tribe Manager Enterprise Ways of Working, Commonwealth Bank
Need communications support for a workplace transformation?
Communicating authentically during change is crucial. Let’s communicate your change with confidence and cut-through.
Outcomes that matter
Your investment in better internal communication support pays off in:
Message recall that jumps from ‘wait, what was that about?’ to ‘oh yeah, I heard about that!’
Shorter approval cycles, fewer rewrites, more trust from stakeholders
Better feedback from employees and fewer FAQ floods, more ‘nice work’ pings
Every hour you’re not rewriting content is one you get back for strategic work.
That’s ROI you can see.
Risk-free ways to start
Let’s make this easy. Book a free 15-minute fit call. No pressure, just straight to the point.
Different ways to work with me
One-off project
Let’s write that thing, launch that thing or get that thing off your to-do list.
Embedded Support
1-2 days a week of ongoing support for 4-12 weeks, great for ongoing BAU internal comms support.
Ongoing project
I slide into your team workflow to manage your monthly newsletter, event content, regular leadership updates, or whatever it is you always find yourself scrambling to cover.
While I can’t guarantee my availability, I can guarantee that you won’t lose time lounging in my inbox. I respond within one business day.
Are complex workplace policies and procedures putting your organisation at risk?
Let’s simplify your policies and safeguard your operations.